EU DIGITAL SERVICES ACT

 

Last updated: 14 February 2025

 

About this page

 

On this page, we have provided certain information in connection with our game (“Game”) for the purposes of compliance with the European Union’s Digital Services Act (Regulation (EU) 2022/2065) (“DSA”).  This includes information on:

-       Our appointed legal representative in the European Union (EU) for the purposes of the DSA;

-       Access to our Content Moderation Transparency Notice;

-       Contact information for players of the Game; and

-       Contact information for EU-based regulatory bodies / law enforcement; and

-       Our annual transparency report.

 

Our EU Legal Representative

 

For the purposes of compliance with Article 13 of the DSA, our appointed legal representative in the EU is Proxima Beta Europe B.V., a company incorporated in the Netherlands, located a Buitenveldertselaan 5, Amsterdam, 1082VA, The Netherlands.

 

Content Moderation Transparency Notice

 

On this page, you can find our transparency notice providing additional information on how we identify illegal activity in the Game and the types of action we take to remove illegal and harmful activity from the Game.  It also clarifies how players, and entities, can notify us of illegal content and illegal activities in the Game.  

 

Contact Information

 

For Players:

 

If you are a player of the Game and wish to contact us, you can do so by emailing the Game’s support email address, which is provided in the Game’s End-User Licence Agreement accessible via the Game website. The support email address serves as our single point of contact for recipients of the Game pursuant to Article 12 of the DSA.

 

For EU Regulatory Bodies / Law Enforcement:

All EU regulatory bodies and authorities (including law enforcement) (“EU Regulatory Authorities”) should direct their DSA related inquiries and correspondence to dsa.enquiries@global.tencent.com. This email address serves as the single point of contact for communications with EU Regulatory Authorities pursuant to Article 11 of the DSA.

For effective communication, we request that all messages to this address include the following information:

·       In the subject line and body of the email, the full name of the Game (if applicable);

·       The sender’s full name;

·       The designation of the EU-based authority they represent; and

·       A contact email affiliated with the respective authority for any necessary follow-up.

Our preferred language for correspondence is English or Dutch. If you submit a notice in another language, please provide an English translation.

If the purpose of your communication is to submit an order to us to (a) take action against illegal content in the Game, or (b) obtain information about a user(s) of the Game, please always include in your request the required elements identified in Articles 9 and 10 of the DSA, as summarised below:

Requests to act against items of illegal content (Article 9) must include:

-        a reference to the legal basis under Union or national law for the order;

-        statement of reasons explaining why the information is illegal content, by reference to one or more specific provisions of Union law or national law in compliance with Union law;

-        information identifying the issuing authority;

-        clear information enabling us to identify and locate the illegal content concerned;

-        information about redress mechanisms available to us and to the recipient of the service who provided the content;

-        where applicable, information about which authority is to receive the information about the effect given to the orders;

-        the territorial scope of the order.

Requests for us to provide information about a user of the Game (Article 10) must include:

-        a reference to the legal basis under Union or national law for the order;

-        information identifying the issuing authority;

-        clear information enabling us to identify the specific recipient or recipients on whom information is sought, such as one or more account names or unique identifiers;

-        a statement of reasons explaining the objective for which the information is required and why the requirement to provide the information is necessary and proportionate to determine compliance by the recipients of the intermediary services with applicable Union law or national law in compliance with Union law, unless such a statement cannot be provided for reasons related to the prevention, investigation, detection and prosecution of criminal offences;

-        information about redress mechanisms available us and to the recipients of the service who provided the content;

-        where applicable, information about which authority is to receive the information about the effect given to the orders.

 

Please note, requests submitted to us which do not include the required information, or otherwise do not provide clear evidence of the issuing body’s authority to submit such requests, may necessitate us seeking additional information. This could result in delays in processing the request.

 

Annual Transparency Report

 

This Annual Transparency Report responds to the obligations set forth in Article 15 of DSA. It provides detailed information regarding our content moderation practices of the Game during the specified reporting period.

 

Name of the Game	PLAYERUNKNOWN’S BATTLEGROUNDS MOBILE
Name of the service provider	Proxima Beta Pte. Limited
Date of the publication of the report	14 February 2025
Reporting period	1 February 2024 to 31 December 2024

 

User Notices

The table below provides information on user notices submitted by end users of the Game.

 

Type of Violation	Number of notices received	Number of actions taken	Median time to take action（h）
Pornographic content	15,888	15,888	48
Risk for public security	58	58	48
Cyber violence & Bullying	6,263	6,263	48
Scams and/or fraud	2,547	2,547	48
Illegal or harmful speech	146	146	48
Other violation of terms and conditions[1]	15,888	15,888	48

 

Proactive Content Moderation

The table below provides information regarding content moderation we engaged on our own initiative, using automated means.

 

Type of Violation	Removal of content based on detection using automated means	Service suspension/termination[2]
Pornographic content	2,037,754	11,470
Risk for public security	12	37
Cyber violence & Bullying	41,370,890	26,098
Scams and/or fraud	4,326	4,715
Illegal or harmful speech	12,821,197	26,098
Other violation of terms and conditions	2,037,754	11,470

 

Use of Automated Means

Our content moderation process employs a multi-layered automated approach that utilises AI-driven technologies for analysing text, images, and voice, along with keyword filtering and anti-cheat tools. This automated system conducts an initial screening of user-generated content, including content flagged by user notices, to identify potential breaches of our community standards across various languages and diverse categories of harmful content.

 

Our accuracy and error rates for this automated system are currently 95% and 5%, respectively. To further reduce the error rate, we regularly assess the system's performance and refine our AI models by analyzing feedback from user reports, customer service, and quality surveys. Additionally, we periodically review and update our keyword lists, ensuring they remain necessary and reasonable. To enhance the overall quality of content moderation, Content flagged by this automated system may either be automatically removed or sent for human review to address complex cases that require contextual evaluation and ensure fairness.

 

DSA Trusted Flaggers

We did not receive any removal requests from DSA Trusted Flaggers during the reporting period.

 

Orders from Authorities

We did not receive any member state orders issued under Article 9 and Article 10 of the DSA during the reporting period.

Notes:

1.     The metrics provided above in the table of “User Notices” are categorised according to the types of violations identified by our content moderation team. The reason selected by users when reporting content may differ from the policy basis on which we took our actions.

2.     The Game’s End User License Agreement prohibits a broad range of content, including content that violate applicable laws. In such cases, we generally rely on our established policies as the basis for taking action.

3.     Due to difficulties in isolating content moderation data for EU users from that of users in other regions in our historical content moderation data for 2024, we have estimated the data for EU users based on the proportion of active EU users and other reasonable methods. The figures presented in this report are our best estimates and should not be considered precise counts.